20-01-2020 01:04 PM
Hi,
i wonder if someone can help. I don´t have the tv model now, but it´s from around 2014. I don´t have search apps option. I can´t find apps that provider told me should be showing in.
thanks!
20-01-2020 01:55 PM - last edited 20-01-2020 01:58 PM
Hi, I´ve found it in my phone (I´m not at home at the moment)
UE32H5570.
App vendor said I should be able to find "EITB" called app into videos section.
Thanks a lot
20-01-2020 03:21 PM
Right, I see. Is this the only channel/app you are having issues watching? Also, make sure that the TV is running on the latest software version: Menu > Settings > Support > Software update > Update now.
20-01-2020 03:26 PM
Hi, It is running in latest, I´m 110% sure. I tried also resetting samsung apps, etc. That app should be visible. I can´t search in apps at all, not sure why (I never could). That should be visible, among others.
28-03-2020 10:24 PM
Was there ever a reply to this? I also have software version 2900 - and am looking for the Disney Plus App
29-03-2020 10:16 AM
No, they didn't. I guess its because it's old model so they do this you buy a new tv.
14-06-2022 02:28 PM
hi i have the same problem and cant update my tv UA55H6400AKXXA