Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Tv picture breaks up..

(Topic created on: 13-05-2021 03:41 PM)
832 Views
Palyniam
Student
Options

Brand new 75" tv and when watching a programme and the camera moves quick the picture breaks up at top and bottom of picture. 

This is the first Samsung tv and it will be my last.

Any ideas before I send it back as possible faulty.

Thanks

0 Likes
2 REPLIES 2
JAMES4578
Samsung Members Star ★★
Options

@Palyniam  Firstly check your Settings, do you have Auto Motion Plus turned on?  If  so  reduce the Auto setting or  turn it off altogether. See more here https://www.samsung.com/us/support/answer    If problems  I would suggest you run a picture Test, Go to Support-Self Diagnosis- picture Test. if an issue detected follow the instructions, you may wish to contact Samsung support.  https://www.samsung.com/uk/support/  Common picture faults also here https://www.samsung.com//support/troubleshooting 

Alternatively you will have the option of redress with retailer.

Some 

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


Palyniam
Student
Options

Thanks will give that a go when I get home