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Original topic:

Tv picture breaks up..

(Topic created on: 12-05-2021 08:42 PM)
Palyniam
First Poster
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TV

Brand new 75" tv and when watching a programme and the camera moves quick the picture breaks up at top and bottom of picture. 

This is the first Samsung tv and it will be my last.

Any ideas before I send it back as possible faulty.

Thanks

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2 REPLIES 2
JAMES4578
Superuser I
Superuser I
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TV

@Palyniam  Firstly check your Settings, do you have Auto Motion Plus turned on?  If  so  reduce the Auto setting or  turn it off altogether. See more here https://www.samsung.com/us/support/answer    If problems  I would suggest you run a picture Test, Go to Support-Self Diagnosis- picture Test. if an issue detected follow the instructions, you may wish to contact Samsung support.  https://www.samsung.com/uk/support/  Common picture faults also here https://www.samsung.com//support/troubleshooting 

Alternatively you will have the option of redress with retailer.

Some 

My Device- S21 Ultra 5G ( SM-998B/DS ) CSC= BTU , 12GB/256GB
One Ui 3.1,Android 11
Palyniam
First Poster
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TV

Thanks will give that a go when I get home