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TV Media Player MKV files problems

(Topic created on: 11-05-2023 01:59 PM)
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Lentilbake
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I have some MKV files on a memory stick which play perfectly on two of my Samsung Series 6 TV's but Glitch badly on two of the others. The TV's are all roughly the same age and the same series and all have up to date firmware it just seems that the media player on two of the TVs doesn't like the files on the memory stick. I've also tried playing the files using Universal Media Server on the network with the same result, there seems to be a problem with the  media player on those particular TVs. Is there a setting I'm missing somewhere on the problem TVs? 

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Pugs1957
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I would say this is a codec issue. I have similar problems. My PC has the necessary codecs but fail to stream to my TVs.
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Lentilbake
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Yes, that was my thought. I've tried two different versions (720p and 1080p x264) of the files with the same results. Other MKV files play perfectly on all my TVs.  The files also play perfectly on Laptop, PC and my Samsung Android phone. I can only assume that the Media player on some Samsung TVs is slightly different in some way and doesn't fully support the codec used. Weird.  

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AndrewL
Moderator
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@Lentilbake: It's possible that MKV files are not supported on the affected models. In order for me to look into this for you, please can you confirm the model numbers of the TV's you're having issues with? These can be found on the stickers on the back of the TVs, or in Settings > Support > About This TV. 

Lentilbake
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Thanks,I will do this ASAP but, just to say, I have no problems with most MKV files, just a few refuse to play on a couple of my TVs.
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Pugs1957
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Just a thought. Of the files that work try using identical settings such as frame rate etc then use those settings on the non working files.
Lentilbake
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This TV plays the MKV file but stutters and glitches:

MN : UE43NU7400
PD : --/--/----
SN : 0BMY3SEM203288T
FW : T-KTM2DEUC-1334.0
FC : SWU-OU_T-KTM2DEUC_1334_230220
MI : T-KTM2DEUC
LS : EU_UK
DI : ZPCD36PSVNX7Y
MA : 24FCE51756B3
VS : 1334.230220

This TV plays the same file without any problems:

MN : UE43RU7100KXXU
PD : --/--/----
SN : 0CEV3SEMC03769L
FW : T-MSLDEUC-1401.0
FC : SWU-OU_T-MSLDEUC_1401_220729
MI : T-MSLDEUC
LS : EU_UK
DI : P7CKEBBVJBS3G
MA : D0D00364D547
SC : 10201_AC7_Z_Z

All TVs claim to be on the latest firmware when I try  to update.

My friend's larger and newer Samsung TV also has the same problem playing the file.

My other larger and newer TV also plays the file OK (details below):

MN : UE55AU7100KXXU
PD : --/--/----
SN : 0DJV3SDRA02904M
FW : T-KSU2EDEUC-2101.0
FC : SWU-OU_T-KSU2EDEUC_2101_220805
MI : T-KSU2EDEUC
LS : EU_UK
DI : U7CLTHZVHCBBO
MA : C0238D09CCBF
SC : 30601_AC1AE1_Z_AA68AC200AD12.4AE13.6AF0TB0BA6DA117IB632IC233

Not too worried about this as it's only a few files that these TVs seem to struggle with, I can usually find alternatives. Just a bit weird really, there must be something different in the media players on the problem TVs.

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Lentilbake
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Just to say that results are the same whether playing directly from USB memory stick or by streaming from PC via Universal Media Player.

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Pugs1957
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dinesh849
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LA32C650L1R

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