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Original topic:

Tv has a black circle

(Topic created on: 24-06-2020 12:03 AM)
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Lyndsey1
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My tv UE65KS8000 has a black circle in the top right corner. It remains there all the time. The picture is good but it's like it's under the screen. Any solutions?

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8 REPLIES 8
ChrisM
SuperStar
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Hi @Lyndsey1 

 

Would you be able to capture a photo of this to send to us please?

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Lyndsey1
First Poster
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image.jpg

 

image.jpg

 

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Lyndsey1
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As you can see there is a black circle like a part of the screen has stopped working
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CarlH
Moderator
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Hi, @Lyndsey1. Can you perform a Picture Test and see if the issue persists? To do this, go to Settings > Support > Self Diagnosis > Start Picture Test. Let us know how you get on. 

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Lyndsey1
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I’ve tried a picture test but the problem persists..nothing makes it disappear 😢
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Roseystones
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Wondering how this turned out I have the same issue repair Co say its impact which we know its not so looking for other things it can be thanks 

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Lyndsey1
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The circle is growing slowly and I’ve had not resolution at all! I’ve been told it was impact but there’s no chance of that!  I think it’s a fault with the screen. Good luck resolving yours 

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sanabara
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I have same problem with my 65" Samsung TV. See picture.

I know other cases, on 65" too, so I suspect it's a factory problem.

IMG_20210812_175612.jpg

Another case:

https://www.avforums.com/posts/29539944/

 

 

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