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The Philips Hue Sync TV app is not working.

(Topic created on: 10-04-2024 11:05 PM)
3180 Views
Logic
First Poster
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Every time I launch the app on my Samsung S90C 2023, it loads forever until it displays the message "Something went wrong".

I have tried:

  • Factory reset several times 
  • Coldstart via remote 
  • Coldstart via unplugging the cable 
  • Resetting the smart hub 
  • Reinstalling app
  • Deleting and installing app 
  • Clearing cache/data 
  • Logging in and out of the Samsung account
  • Using a different Samsung account

I was really looking forward to seeing the sync in action; any help would be greatly appreciated.

Best regards

21 REPLIES 21
Niclon
Apprentice
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Also tried it today and it worked. Based on the version of app in Samsung store and it's update date. It seems like that problem was on Philips side. 

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Doopdoop
First Poster
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Did you ever find a fix? I did this yesterday, and now can't find a way to allow it again! I get the something went wrong error message when I start the app 

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Niclon
Apprentice
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For me it started working so not much of a help, but seems like app got updated 29/4 so it may have caused for your country/tv model to malfunction with the app.

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Sphinxy
First Poster
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After recent update no longer working on S90C 75"

Luddes
First Poster
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Same goes for me… stuck on startup logo. 
let’s see what they do about the subscriptions 

Jonsey812
Student
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Starting working over a week ago, obviously Philips Hue server down and no one noticed, amauterville!
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itshallry
First Poster
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Same here. Started late last week and all week. Nothing seems to fix it. Restarts, deletes, reinstalls. Removing from Hue server, nothing fixes it. Ugh

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Members_AikddAH
Explorer
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I have another problem, the app works and says it syncs but it doesn't. The lights go on but in rainbow colors and no sync. If I reset the tv by pressing the power button on the remote a couple seconds and go in the app and press sync manual it works until I put the tv in standby and it wont sync anymore when I turn the tv on. Do anyone has the same thing or a solution?

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Options

I also did everything you did and mine is not working. it worked for about a week and just quit. i figured it may be the update but have not got it working yet. please advise if someone has the anwser to this problem

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Vae Victis
First Poster
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Mine does not work at all 

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