Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

The Philips Hue Sync TV app is not working.

(Topic created on: a month ago)
1550 Views
Logic
First Poster
Options

Every time I launch the app on my Samsung S90C 2023, it loads forever until it displays the message "Something went wrong".

I have tried:

  • Factory reset several times 
  • Coldstart via remote 
  • Coldstart via unplugging the cable 
  • Resetting the smart hub 
  • Reinstalling app
  • Deleting and installing app 
  • Clearing cache/data 
  • Logging in and out of the Samsung account
  • Using a different Samsung account

I was really looking forward to seeing the sync in action; any help would be greatly appreciated.

Best regards

16 REPLIES 16
Niclon
Apprentice
Options

Also tried it today and it worked. Based on the version of app in Samsung store and it's update date. It seems like that problem was on Philips side. 

0 Likes
Doopdoop
First Poster
Options

Did you ever find a fix? I did this yesterday, and now can't find a way to allow it again! I get the something went wrong error message when I start the app 

0 Likes
Niclon
Apprentice
Options

For me it started working so not much of a help, but seems like app got updated 29/4 so it may have caused for your country/tv model to malfunction with the app.

0 Likes
Sphinxy
First Poster
Options

After recent update no longer working on S90C 75"

0 Likes
Luddes
First Poster
Options

Same goes for me… stuck on startup logo. 
let’s see what they do about the subscriptions 

0 Likes
Jonsey812
Student
Options
Starting working over a week ago, obviously Philips Hue server down and no one noticed, amauterville!
0 Likes
itshallry
First Poster
Options

Same here. Started late last week and all week. Nothing seems to fix it. Restarts, deletes, reinstalls. Removing from Hue server, nothing fixes it. Ugh

0 Likes