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Samsung 75" QN90B missing Hue Sync TV App

(Topic created on: 16-02-2023 06:18 PM)
3727 Views
Gofunk1
Journeyman
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I've just got this TV, not a cheap one at almost £3k. It's a 2022 model and according to Philips, it is compatible with the Hue Sync TV App, one of the reasons I got it and splashed out on some new lights. Very disappointed that the app is not in the store. I've called Samsung twice and the service has been shocking. 

Does anyone have any idea why the app isn't available as advertised?

17 REPLIES 17
PabloS3
First Poster
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Hi,

 

did you have any reply on this? Could you solve it? Ty 

Koenig_H
First Poster
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Same here.. Any answer would be highly appreciated…

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PabloS4
First Poster
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Hi all,

 

This Tv is compatible and you should have USA or other valid country firmware to have the app, not available in all countries, try YouTube yo get USA firmware :winking-face:

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Members_AikddAH
Explorer
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I have a 2022 samsung neo qled and also missing the app. I mailed signify and they said Samsung is preparing an firmware update for this, to be released early June. So any Day now.

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Dangerrice
Apprentice
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Has anyone had any joy? I am in UK and have QN90B, still not appearing for me 

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Members_AikddAH
Explorer
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Had contact with Samsung and Philips hue about this last month. Everything is going to be fine and adressed with the june update they said. Still no sync app with this update. I chose this tv so I can have full potential of my Hue setup. They advertised with this app but they can't deliver, it pisses me off! I'm complaining again to Samsung and Signify(hue) but contact has been very slow.

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Dangerrice
Apprentice
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Just got a reply from Philips and they said a fix coming in the next couple of weeks 

PabloS4
First Poster
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Just YouTube how to change your TV firmware to USA and it will work, easy pissy!

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PabloS4
First Poster
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If you guys want a quick solution, YouTube how to change firmware QN90B for USA and works fine.

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