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Screen Defect in QLED NEO 8K model: QE75QN800BTXXU

(Topic created on: 10-04-2024 06:48 PM)
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JulianL
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Our 75 inchQLED 8K Neo has a subtle screen defect which appears as a dark smudge in the near centre about 3 or 4 square inches in size. It’s especially noticeable when the tv  image is light such as the view of a sky or white wall. Looking online it appears it could be a back light or led problem. Either way it’s very disappointing given it’s under 2 years old. Does anyone know what this could be if it is fixable at reasonable cost or if serious will Samsung replace under Consumer Rights Legislation? 

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Piper123
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Hey there

I'll be honest and say I don't know about repair but I do know Samsung Customer Service have ABSOLUTELY NO IDEA about Consumer Rights.

I would call Customer Service and request a repair / replace and if they refuse, take them to court.
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JulianL
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Thanks I’m hoping it won’t come to that and Samsung will be reasonable but we will see ! 

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