10-04-2024 11:05 PM
Every time I launch the app on my Samsung S90C 2023, it loads forever until it displays the message "Something went wrong".
I have tried:
I was really looking forward to seeing the sync in action; any help would be greatly appreciated.
Best regards
12-04-2024 10:26 PM
Same issue here. I was looking forward to the monthly subscription option in this update. But it seems to be broken.
12-04-2024 11:01 PM
14-04-2024 06:24 PM
Same here, unpacked my TV yesterday. It seems at first it worked and I should choose a plan monthly/yearly.
Shortly after thst only the running circle and afterwards "something went wrong ".
Strange and frustrating.
15-04-2024 09:56 PM - last edited 15-04-2024 09:57 PM
i have same the problem, messaged Phillips through X (Twitter) still waiting on response. if you all could do the same may get a quicker result
16-04-2024 08:46 PM
Same problem here. I basically just bought Samsung tv this week for integration to hue light strip without sync box. So I can play on PS5 on 120hz. I'm quite mad ngl.
Is there some estimate from Samsung or Philips?
Is there some estimate
I'm quite mad
17-04-2024 08:43 AM
Same problem here.
I've contacted both Samsung and Philips, neither could fix the problem. However, Philips ensured me that they are working on the problem. A time estimate could not be given. It's the software update they launched on the 9th of April that is messing things up. I hoped the update from yesterday (16th of April) would change things, but unfortunately it didn't. Let's wait for the next software update I suppose.
18-04-2024 07:15 PM
The problem popped up today for me too after working for 3 days, might be because I cleaned the apps connecting to my Hue account today, but still, reinstalling should have asked to login again.
18-04-2024 08:25 PM
mines back up and running today, i cleared the cache on the app and also saved data, but now wont let me purchase the monthly subscription. Any other way of paying for it no through the app on the tv. Cheers
19-04-2024 04:10 PM
I tried again today and it worked. Also purchased the monthly subscription with no difficulties.