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Original topic:

Software update ruined my tv

(Topic created on: 02-01-2018 07:45 PM)
raulpacheco
Journeyman
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TV

I performed a software update on my Smasung television and now it won't turn on. I contacted Samsung support several times and followed their instructions with out a positive outcome. Samsung suport recommendation is to get a service technician to fix it but want me to piay for the repair. Since the software udate caused the issue Samsung shoul pay for the repair. I even suggested that they send me a new panel board and I would pay for a technicain to replace it. Samsung refused.

Samsung should come up with a fix to their software update and immediatley remove the software udate from their website. 

I own multiple samsung tvs, samsung dvd players, samsung bluray player , samsung android phones.I will NO longer purchase a single smasung product.  

 

 

 

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2 REPLIES 2
Simon1980
Journeyman
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TV
What tv and what update ?
raulpacheco
Journeyman
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TV
  • TV model No. UN55EH6000F
  • software update from samsung website:

https://www.samsung.com/us/support/owners/product/2012-led-tv-eh6000-series#productInfo

Upgrade File(USB type)

Version 1024.0
MAR 10,2014
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