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Original topic:

Smart TV does not have enough space to install software update, but the only apps I have are ones Samsung pre-installed

(Topic created on: 10/02/21 19:37)
Trudie98
Observer
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TV

Have tried 3 different methods of contacting Samsung but it seems no customer service is available right now, so here goes. The problem is simple: I have insufficient storage space so cannot install my TV's software update. Here's the thing though, I have deleted all the apps I possibly can. I only had 3 that I installed, so got rid of them. Now I'm left with the bloatware (apps that came already installed and that cannot be deleted or disabled). The option to delete is greyed out. The update requires over  100MB, I have 93.96MB available. 

 

What I've tried: Reinstalling the preinstalled apps to reset their data/cache, and making sure anything I've installed is deleted.

I have no idea what to do now. I should note that I find it absolutely ridiculous that I'm in this situation to begin with. After buying a product I should have more control over what is taking up precious space on it. I understand the financial appeal of bloatware but this is a headache.

 

Any help would be very appreciated

 

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5 REPLIES 5
CarloL
Moderator
Moderator
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TV

Hi @Trudie98, have you tried doing a Factory Reset of the TV? Menu > Support > Self Diagnosis > Reset. 

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sully1311
First Poster
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There's a massive thread about this issue: https://eu.community.samsung.com/t5/tv/apps-storage-space-issue

Samsung are ignoring it.

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Andi_Ireland
New Member
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TV

The bloatware just reinstalls on reboot. As Sully said, Samsung just ignoring it

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Jaybee360
Navigator
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TV
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sully1311
First Poster
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Yes, that's the link I shared in the first post.

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