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Smart tv app download

(Topic created on: 13-07-2022 07:47 PM)
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ranger55
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Having problems  logging  into my ac account to download  smarters tv app I keep getting error cannot  connect  to  server 
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JAMES4578
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Hi @ranger55  Firstly can you check you have the latest firmware on the Samsung Support sitehttps://www.samsung.com/uk/support/   An idea to reset the Network as it may be due to unstable   network/wifi.  settings-General-Network-Reset Network.   If still issues try a soft Reset  of the Tv by holding in the power button on the Smart Remote for around 5 seconds  until the Samsung logo appears.  If to no avail try a Factory Reset via the settings or by unplugging Tv for a few minutes. other ideas are to reset  the router (unplug from mains) and to change the DNS  from Automatic to Manual.  Go to  Network-Network Settings-DNS Settings.   Change from Automatic to   to 8.8.8.8 or 8.8.4.4 (the Google servers)  If wish to try an alternative  one  is Open DNS   208.67.222.222 or  208.67.220.220   some detail in this article https://www.lifewire.com/free-and-public-dns-servers 

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


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ranger55
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Thanks I will try this tomorrow much appreciated
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JAMES4578
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@ranger55  No problem, let us now how it goes.

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


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