Samsung tv

[thundersley]

I have Samsung tv Model number

UF43TU7020K

BBC I Player would not select so I deleted 

I player app then tried to download 

from tv apps but will not install 

Help please 

[JAMES4578]

Hi @thundersley  I am assuming it is  UE43TU7020K, Check you have the latest software which is 2505.4   and can be downloaded via USB if not available over the air https://www.samsung.com/uk/support/model/UE43TU7020KXXU/ 

if not relevant or does not solve it try a Smart Hub Reset, otherwise Reset by unplugging from Mains for a Minute and/or Factory Reset.

However for some reason this model does not appear to be on the certified list.   https://www.bbc.co.uk/iplayer/help/questions/supported-devices/samsung#2020