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Samsung Smart Remote with Sky Q - Up and Down not working in Sky menu

Posted by 14-08-2019 09:01 PM in TV

Hi all, My Samsung Smart Remote has randomly stopped working fully with my Sky Q box. I can hit the home button and bring up the Sky menu,... View Post

25-11-2021 01:21 PM

Simply hold the power button down on your remote when your on sky sub menu hold until it turns of... View Post

How do I use voice on Samsung TV?

Posted by 25-11-2021 11:35 AM in TV

I have just purchased a Q55Q80AAT TV. I noticed it has Google/Alexa/Bixby voice integration. How do I actually use it? I have added both... View Post

25-11-2021 11:53 AM

Hi, This page maybe helpful Smart TV Voice Recognition https://www.samsung.com/afr... View Post

SAMSUNG MU6400 notifications

Posted by 29-06-2021 04:03 PM in TV

I keep getting a notification that says BW-BTBOX is trying to connect, do I want to use it for my TV audio. I can't block the notification and... View Post

25-11-2021 11:39 AM

Hi there... i believe I have the answer: looks like a projector, maybe yours or someone around an... View Post

Corner melted, daughter burned herself

Posted by 25-11-2021 01:52 AM in TV

Hi, My television went completely dark and this strange spot appeared. My daughter, intrigued, burned herself. The corner was so hot, the plastic... View Post

25-11-2021 11:24 AM

@PlusNouveau No worries at all! Please reach out to the Samsung Support Team in your region b... View Post

Storage space on TV vanished after update.

Posted by 25-11-2021 09:45 AM in TV

I have a UM50MU6120 TV. When it came I could instal plenty of apps to the internal HDD one of them being Disney+ when they came out. My TV then... View Post

ru7400 tv loosing channels

Posted by 17-11-2021 03:00 PM in TV

hi, when my tv is left on for a while watching youtube etc when i go back to watch normal tv some of my channels are missing and i have to retune... View Post

25-11-2021 08:47 AM

Hi The Reset seemed to of worked, i'll keep you posted. Kind Regards Ashley View Post

ITV(103) poor signal on Freesat UK (oK on standaloner receiver)

Posted by 25-11-2021 07:56 AM in TV

Q60AA in freesat mode. All channels work well, except ITV. The signal strength for ITV is 49% vs other channels at 95% I also run a separate... View Post

QE65Q9FN will not perform Schedule Recordings

Posted by 19-10-2018 09:18 AM in TV

Hi. The supplier has not heard of similar problems and says that the recording function is something which is not used by most customers. They do... View Post

24-11-2021 10:54 PM

I have to say the £3k of money we spent on a Samsung TV goes down as our worst purchase ever. I... View Post

One Connect Box Compatibility

Posted by 16-06-2020 11:04 AM in TV

I have a UE55KS7000 model, and my One Connect Box has gone missing. If I can find another box that is compatible with my model, will it work if I... View Post

24-11-2021 05:50 PM

Google this part number and you will find one - BN91-18726M or find your local samsung autho... View Post

Samsung UE43TU7100 not connecting to internet

Posted by 15-11-2021 06:51 PM in TV

Hello, Our Samsung UE43TU7100 has stopped connecting to the Internet. We have reset all of the settings but it is not finding any... View Post

24-11-2021 05:46 PM

Yes. Samsung won't get another penny from me. The only way to get it to work is to.use it a... View Post

Hdmi banner keeps popping up, does anybody know how to stop it?

Posted by 22-11-2021 05:57 PM in TV

View Post

24-11-2021 03:24 PM

Contact Samsung as you might have a faulty hdmi View Post

TV screen goes black

Posted by 22-11-2021 10:38 PM in TV

I have a 55 inch curved TV from 2015. The TV goes black every 5 minutes but I still have sound. If I turn the TV off then back on again it's... View Post

24-11-2021 03:23 PM

Looks like a transistor or something supplying the picture in the motherboard is on its way out ... View Post

Aerial not detected

Posted by 20-04-2020 03:57 PM in TV

This seems to be a regular problem on here, but let's see if anyone can help. Bought a QE49Q60RAT 2 weeks ago. The first time I connected... View Post

24-11-2021 02:46 PM

Same problem here. I even bought a brand new aerial and works fine with the other telly but the ... View Post

Cant find smartthings

Posted by 24-11-2021 01:23 PM in TV

I have my Samsung account logged into the tv but i am unable to access any of my other smart things devices on my tv and there is no icon for smart... View Post

24-11-2021 01:24 PM

As far as I know it's only on your phone and not your tv View Post

One connect box compatibility

Posted by 04-02-2021 11:50 AM in TV

UE55JS8500TXX, I need to know which one connect I need as I bought one but it wasn’t compatible so I had to send it back. The TV kept on switching... View Post

24-11-2021 01:12 PM

It was an issue with the actual tv View Post

SSD Drive to record to Samsung QE65Q60AA TV

Posted by 08-11-2021 08:54 AM in TV

Good morning, I have recently purchased the above TV and I'm looking for a compatible SSD hard drive to record to. I would like to stick to... View Post

24-11-2021 12:57 PM

I’ve asked about recording in standby and a moderator responded with the following "I've had a ... View Post

How to track repair

Posted by 24-11-2021 10:28 AM in TV

I registered my product and booked a product repair. From the email received from Samsung I have a link to Track My Repair. Clicking the link... View Post