17-08-2023 04:20 PM in
TV models UE55TU7190UXZG (2020) and UE43TU7170UXZT (2020)
Latest firmware 2400.9
In my favorite channels list I save both antenna channels and Samsung TV Plus channels, with my custom order.
For some months now, almost once a week, the TV Plus channels completely disappear from the list. The default channel list is also reset to antenna channels.
So every time I have to set my favorites list again as my default channel list and then manually add all TV Plus channels again.
I've been having this problem for a few months. Another person I know has the exact same problem and just gave up.
I contacted Samsung assistance and they said "it's normal" and caused by "possible network disconnections".
My take: this is obviously a bug and should be fixed by Samsung.
Is anyone else having this problem?
Me too. It keeps forgetting the channels I have added to "Favorites 1."* Now when I click the up-and-down arrow Guide button my favorite channels no longer appear, although this used to be the default.
"75” Q7DA QLED 4K Smart TV (2021)" with Software Version: "T-NKM2AKUC02141.2, BT - S"
* Favorite channels added as per instructions at: