Smart Tivi Samsung Q65R doesn't support mt2s movie file's sound

[phucan0112]

Hi guys, i did buy Samsung Q65R . The tv link is here.

Currently, i did download some 4K movies or Full HD Movie which have name like this :1080p BluRay REMUX AVC DTS-HD MA 7.1.

When i connect the USB with the TV. I can open the movie file but it always said something like : The sound format is not supported. The subtitle files are working well, the only problems is that i couldn't hear to the movie sounds. 

Anyone has any ideas how to fix this problems or just because the TV doesn't support the file.

Btw, the movie files have m2ts format.

[AndrewL · Accepted solution]

@phuncan0112: As this is a non-EU model I am limited in the support I can provide, however you can find a list of supported audio and video codecs by checking the link below and scrolling to page 151 onward.

http://downloadcenter.samsung.com/content/UM/201909/20190905105602841/MUSDVBADR-4.0.0_EM_MUSE_ASIA_V...

I can see .m2ts listed, therefore there must be another issue with the file that isn't supported by the TV.

[phucan0112]

@AndrewL: I did find that Samsung has no longer support DTS HD audio codec which leads to the problem. 

Thank you for your support.