26-03-2023 03:04 PM in
TVI bought a QE50 Q led TV two years ago and now they’re black small horizontal lines appearing on the bottom of the screen. Any ideas of why this is happening and how to resolve this issue I was very disappointed if the screen is already going
26-03-2023 05:50 PM in
TVHI @Scott T Firstly check that you have the latest firmware on Samsung Support,can be updated via USB if not available over the air. https://www.samsung.com/uk/support/
However that may not be the issue ,could try power cycling by unplugging from mains for at least a minute and/or Factory Reset. Are the lines permanent and on all sources? If still issues check cables are fine and if so would suggest disconnecting external devices for short period and trying again.
However if picture Test produces errors suggests there is a fault after other Troubleshooting suggests there is a fault and would need to contact Samsung for options.
I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.
My Device- S21 Ultra 5G ( SM-998B/DS ) CSC= BTU , 12GB/256GB
One Ui 5.0,Android 13 .
28-03-2023 01:10 AM in
TV28-03-2023 01:10 AM in
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