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Samsung terms and agreement error

(Topic created on: 26-03-2023 05:40 PM)
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Lewc
Apprentice
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Can anyone help me with this please?
For months and months I have been researching to fix this error "Model ID and version are not valid error code 2014506-1" I think someone has changed the TV type in the secret menu/ engineering option. I've even tried using ethernet, vpn and tried bringing up region screen with (mute, vol up bottons) have factory reset it and reset all smart hub settings. I'm now out of options?

Please someone help 
2 REPLIES 2
CarlH
Moderator
Moderator
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Hi @Lewc. Which model do you have? You can find this on the back of the TV on a white sticker. 

Lewc
Apprentice
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UE65NU7020kXXU
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