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Original topic:

Sky menu not available

(Topic created on: 08-07-2021 10:46 PM)
Rob59
Apprentice
Options
TV

Hi all,

Recently reconnected my Frame TV after moving it and the BSkyB app is no longer there. Tried resetting the TV but this hasn’t restored it and it’s not in the store. So now have no access the link from tv to recordings etc…

Any ideas?

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7 REPLIES 7
Pugs1957
Superuser I
Superuser I
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TV
Try side loading the app.
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AndrewL
Moderator
Moderator
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TV

@Rob59: I wasn't able to find any recent information about BSkyB. Have you tried searching for Sky Go in the Apps store as an alternative option? 

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JAMES4578
Superuser I
Superuser I
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TV

@Rob59  I have SkyQ  and am unaware of any current app other than Sky Go, certainly not in Samsung Store. However Sky Go  is not currently available for Smart tv's,other than via casting or Games Console  https://www.sky.com/help/articles/managing-devices-and-streaming-sky-go#need-a-hand   

https://www.bluecinetech.co.uk/sky-go-on-smart-tv/ 

However you can use the Samsung Remote for Sky Menu and recordings  by setting up the  universal Remote https://www.samsung.com/levant/support/tv-audio-video/qled-how-do-i-use-my-samsung-oneremote-as-a-un... 

When setting up ensure you select correct option, depending on whether you have SkyQ or Sky HD.

My Device- S21 Ultra 5G ( SM-998B/DS ) CSC= BTU , 12GB/256GB
One Ui 3.1,Android 11
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Rob59
Apprentice
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TV

Hi pugs, thanks for the feedback, how do I side load an app?

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Rob59
Apprentice
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TV

Hi Andrew, I am trying to control my sky Q box via the Samsung TV. When it was working on the apps bar it had a BSkyB icon. It’s not Sky go as that’s for streaming and it’s not on the storefront. 

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Rob59
Apprentice
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TV

Hi thanks for the reply, not sure if it’s specifically an app. It used to show on the Home Screen as BSkyB but essentially it allowed me to fully access the sky Q box and linked to recordings etc straight from Samsung Home Screen. 

JAMES4578
Superuser I
Superuser I
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TV

@Rob59  oh right, yes I have that option. You need to set it up via the Universal Remote settings as described above.

My Device- S21 Ultra 5G ( SM-998B/DS ) CSC= BTU , 12GB/256GB
One Ui 3.1,Android 11
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