Samsung TV

[sillycat]

I just got a new phone and with ot Samsung TV, I miss clicked on the T&Cs and now can't access the app due to a message saying I need to be 16 to use the app. How do I fix this?

[Gurky]

Gonna need some more information. What TV? What app? Is this via the TV or on the phone? Have you power cycled it? Cleared app cache?

[sillycat]

The samsung tv plus app on the phone

[AndrewL]

@sillycat: Please try swiping up from your Home screen > Settings > Tap on your Samsung account at the top of the Settings menu > Profile info > Date of birth, and make sure that the details here are accurate. If you're under 16, and your date of birth has been entered correctly on your Samsung account, then this is simply an age restriction based on the content that can be accessed in the app.