Regarding Poor Service and Product Damage of my 65 inch TV

[AS_19911]

Hi, I live in India and I bought a Samsung TV 6 months ago. For the past month, I have faced a persistent problem that the Samsung Service Centre has been unable to resolve.

Despite repeated attempts to contact Premium Support, the Service Head India, and even raising the issue on Twitter, I have received no satisfactory resolution. My TV remains at the centre for over 30 days, despite being under warranty. This lack of response and support is unacceptable.

I regret buying such an expensive TV, I didnt know the support will be so bad. Can someone guide me on the next steps? Thank you

[JordanS]

Hi @AS_19911. The best thing to do would be to contact the Samsung Support team in your region so they can look into your case in further detail. You are currently messaging on the Samsung UK Community page. We have a left a link to the Samsung India Community page, along with our contact page for your region. 

Samsung India Community: https://r2.community.samsung.com/t5/India/ct-p/in?page=1&tab=recent_topics

Samsung Support Team: https://www.samsung.com/in/support/#contact

[AS_19911 · Accepted solution]

Thank you @JordanS I will reach out to them.