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Samsung TV

(Topic created on: 28-03-2024 02:27 PM)
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sillycat
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I just got a new phone and with ot Samsung TV, I miss clicked on the T&Cs and now can't access the app due to a message saying I need to be 16 to use the app. How do I fix this?
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4 REPLIES 4
Gurky
Helping Hand
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Gonna need some more information. What TV? What app? Is this via the TV or on the phone? Have you power cycled it? Cleared app cache?
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sillycat
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The samsung tv plus app on the phone
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AndrewL
Moderator
Moderator
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@sillycat: Please try swiping up from your Home screen > Settings > Tap on your Samsung account at the top of the Settings menu > Profile info > Date of birth, and make sure that the details here are accurate. If you're under 16, and your date of birth has been entered correctly on your Samsung account, then this is simply an age restriction based on the content that can be accessed in the app. 

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UltimateDude
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Great app. To fix the 16+ issue AND reject all vendors do the following...
1. First uninstall and reinstall if you are unable to get past this already.
2. When you startup and it asks you about vendors click 'Configure'
3. When it popsup with vendor approval DO NOT press reject all
4. Scroll down and deselect 'Store and/or access...' and 'Personalised advertising...'
5. Scroll back up
6. Click on 'Vendor's List' at the top
7. Click on 'Allow all content' to select all, then again to deselect all
8. Click on Google vendors at the top
9. Repeat step 7
10. Click 'Confirm Choices' at very bottom
11. YOU WIN!
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