15-02-2021 03:08 PM
16-02-2021 04:28 PM
Hi @Lynseyburt
What's the model code and current software version of your TV please? Go to Home > Settings > Support > About This TV. Also, could you try a picture test for us please? Go to Home > Settings > Support > Self Diagnosis > Start Picture Test. Can you still see the purple patches?
18-02-2021 12:35 PM
18-02-2021 07:09 PM
@Lynseyburt: Thank you for clarifying that for us. Based on the results of the Picture Test I recommend reaching out to one of our Support Centres to arrange for an engineer to inspect the device. To find your nearest one please check the link below, select 'TV & AV > Television' and enter your post code. Our standard warranty runs for 12 months from the purchase date therefore, due to the age of the device, a charge will be applicable to cover the cost of the service.
https://www.samsung.com/uk/support/service-centre/