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Samsung TV - Sky Q sound issues

(Topic created on: 07-07-2023 03:06 PM)
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Jayee
First Poster

‎07-07-2023 03:06 PM

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Hi,

 

Seen a few posts (older) about sound issues between the Sky Q box and Samsung TV. I seem to be having the same issues. I have a Sky Q TV receiver, Samsung UE75AU9007KXXU. Sound is transferred through eARC to my Sonos Sound Bar.

I have changed Sky setting, Sonos Setting and Samsung settings and sound still drops for a split second randomly. I originally thought this was an issue with the Disney app but does happen on multiple Sky channels.

 

Does anyone know of a fix ETC.

 

i have the latest SW updates for all systems and tried everything from my end. 

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3 REPLIES 3
JoannePhiz
First Poster

‎21-10-2023 03:06 PM

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Hi, I have this problem, did you ever find a fix?

thanks

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Supernova2
First Poster

‎26-12-2023 11:26 AM

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In response to JoannePhiz

I have just bought a new Samsung tv and have exactly the same issue with the sound v when using sky q box. Has anyone found a solution? 

 

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Jayee
First Poster

‎26-12-2023 03:08 PM

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In response to Supernova2

I raised a support request with Samsung they remote connected to my TV updated and rest the tv and that fixed the issue

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