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Samsung TV Plus - Subtitles won’t turn off

(Topic created on: 10-02-2021 07:53 PM)
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sully1311
Journeyman
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For some reason, subtitles won’t turn off on Samsung TV Plus channels no matter what I do. Subtitles are off in the accessibility menu and they don’t appear on normal Freeview channels, only Samsung TV Plus IPTV channels. Anyone know how to fix this.

Model UE55RU8000 firmware version 1374

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4 REPLIES 4
sully1311
Journeyman
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Hi Ashley88

Don’t mean to be rude but don’t you think I’ve turned off subtitles already?

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sully1311
Journeyman
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Is there any way of reporting TV bugs to Samsung?

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DonnieM
First Poster
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Did you ever find a solution? I have exactly the same issue when I watch Amazon Prime using the App on my Samsung.

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sully1311
Journeyman
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I had to reset the TV.

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