Updates for tv

Bazabang · a month ago

This new update on my Samsung tv is awful I’ve lost my tv guide and now cannot search for apps why do companies try and fix things that aren’t broken I fed up of it, some geek who has probably spent weeks developing the new format, well they are going to know where and how!!!!! Please sort this out Samsung LG are calling me and I never thought I’d say that…

johnz237 · a month ago

Hi! Welcome to the Samsung Members community!

Please note that these forums are for customers to interact with other customers.

I'd suggest reaching out to Samsung support directly.

Now, in terms of updates, they have to. Every single brand has to; if they didn't, they'd get so much hate. Some dislike the change, but that's too bad. I can't imagine it's a feature to remove app search, so I'd contact support for that.

Side note: I've never understood the whole "threaten to go to another brand" thing, like everything will be dropped immediately for you, but i get youre frustrated

JAMES4578 · a month ago

Hi @Bazabang Which model do you have , cannot imagine there would be a significant change to the format and particularly the search function. Have you tried pressing the centre of the Channel Up/Down Button on a Smart Remote, that usually brings up the Guide. in modern models can Reset Smart Hub by going to Support-Device Care-Self Diagnosis-Reset Smart Hub.

However sometimes there can be glitches with new software and can be advisable to Factory Reset after software is installed. Go to Settings-General-Reset (will need your pin).

otherwise if still issues can contact support https://www.samsung.com/uk/support/

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.

Bazabang · a month ago

Hi thanks for your reply, I have QN700B 75 8K TV when I press for the guide on the little solar remote nothing happens but if i keep it pressed for a second it brings up a guide on the right hand side which only tells me what’s on now. I used to get a full screen guide where I could see now and next with pip. I can still get information by pressing the centre button nothing changed there. Please revert back Samsung.