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Original topic:

Samsung Smart TV Restart in Cycle every 10 seconds

(Topic created on: 10-01-2021 08:41 PM)
makigjuro
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TV

Hello I have a Samsung Smart TV Model  ue55mu6179, bought 2 and a half years old, no more guarantee and since 2 days ago it has a problem:
The TV is going on and off every 10 seconds and restarting it self right away. It doesn't react on the FB at all, anything I touch, and there is no picture, but there is sound.

What i tried so far:

- I tried taking out all the external connection, taking out the internet and the problem is still there.

- I tried to do the Power Reset, (Turn off the TV, do the 20 seconds reset and turn on)
- I even opened the inside of the Tv, I saw when I take out the panels from the Motherboard, the restart stopped. 

Also today the tv started by it self, was working for 20 minutes, and again started to restart in cycle.

Is buying a new motherboard maybe helpful here?
Any hints?

Thx in advance 

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1 REPLY 1
ChrisM
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TV

Hi @makigjuro 

 

It does sound as though your TV will need an inspection by one of our engineers. You can find your nearest Service Centre here.

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