S90C Ambient Mode

[jdk1967]

I cannot see "My Folder" or "My Album" anywhere in the settings to upload my own photos. Do I need to do something to activate this feature?

I'm failing at step 5 in this guide:

https://www.samsung.com/au/support/tv-audio-video/use-your-photos-with-ambient-mode-on-samsung-tv/

Samsung says: "You can even create a background theme where you take a picture of the wall and use it as your TV’s background, making it blend in seamlessly."

So I have and would like my natural stone wall to be displayed on the TV, like this:

[AndrewL]

@jdk1967: Please try checking the permissions for the SmartThings app to ensure that it has access to your photos.

Settings > Apps > SmartThings > Permissions > Photos and videos > Always allow all

I also recommend checking the Google Play Store or Galaxy store for any available SmartThings updates that might address the issue. 

[Dave Hazlehurst]

I have the same problem - the app is up to date and has access to camera etc.  I’m using an iPhone 

[jdk1967]

Have checked this on all the devices I use to access the TV. Naturally, everything's up to date. Hoped that the OTA 1430.3 might have addressed this; but it didn't. I guess that you don't work for Samsung, however, do you know whether they've removed this functionality? Thanks. John

[Ku1]

Same issue here for Samsung S90D 77” bought in Sep 2024 in United States. Was anyone able to fix this issue?

[Wild eyed]

I just bought a 65 inch S 90 DD TV from Costco in October, 2024. Firmware has been updated. No setting for “my album” available Using SmartThings app on iPhone.

[Pirmamoody]

I’ve looked in permissions.  On iPhone there is no where to even give permission to photos. Is there another way?