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Ambient mode doesn't allow adding my own album

(Topic created on: 29-11-2024 09:19 PM)
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Tularis
Apprentice
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I've just bought a s95d TV and wanted to add my own pictures to its ambient mode. However, I'm stumped.

 

I've tried following the user guide, and installed smart things on my phone. Checked permissions, but there is still no option to add my own photos at all. I'm pretty annoyed, since this was one of the reasons I bought this TV: to blend in when turned off. If this is not supported, I would've chosen the frame instead.

18 REPLIES 18
jmasten
Student
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Same here. I’ve tried everything I can find to find a way. Even other apps and they all want to charge a monthly fee. Are you using an iPhone? I am beginning to think that is the issue. Can’t even share photos with Samsung Gallery, that links to One Drive. It’s won’t let me link on a PC. It says you have to do that on a phone, but the app isn’t available on iPhone. Also, can’t seem to get to Google Photos on the tv either. This is ridiculous. 

We picked this tv over The Frame due to the better tv experience and the sales guy said Ambient mode will do the same thing. Definitely does not. 

Miguel Urquidio
First Poster
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Did you find a solution? Just got an S95D instead of The Frame for that exact same reason but can’t seem to be able to upload my own photos. Super frustrating!

jmasten
Student
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I have not gotten anything Samsung to work at all. I was able to upload my own art to our Firestick though and change the screen saver to cycle thru the images. I even put a digital mat and frame on them and they look nice. I wish you could make the slow image cycle a lot slower though so it looks less like a screensaver, but at least it works, unlike any of the Samsung software (that look nothing like the screen shots I find online).

I also called Samsung and their system disconnected me after a 33 min wait that said I was the 2nd one in line. Then I used their chat assistant. It is horrible too. I have been told I would receive and email within 24-48 3 times now and still have received nothing. You have to start over from scratch each time.

Positively (only as a tv) it has a nice picture and works well in a very light filled room and the matte screen is like The Frame and has very little glare. I do feel like the blacks are too black personally and when you try and lighten them they don't really change much

But if you want it to be like The Frame, ambient mode is not the same on this TV and not the same as Art Mode so don't believe the dude at BestBUy who told you it is, like we did. We googling at the store and saw the screen shots so thought I could do this and upload my own but the software don't match on this TV. It seems like they removed functionality and even removed preloaded choices. It is super basic.

The art on Firestick looks nice on it (basically like The Frame), but I can't program it to come on and stay on since the Firestick times out after the screensaver is on a while. So if they would just show me how I can add my own images to the Ambient Mode I think it would look good. Let me know if you figure it out! 

wipo55
Apprentice
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Same TV, same issue here: in ambient mode I only see the standard three categories. No ‘my album’ available nor the possibility to create additional other albums. Strange..

65S95D with HW Q700d soundbar
JSSR
Apprentice
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Same issue here. Got this TV (s95d) over the frame because I thought I could use my own images as a matte background.

I also got a frame 50inch 2024 at the same time for another room, it works and I'm able to upload photos via smartthings app.

Feels like this is an oled specific issue at the moment. Let's hit the forums and help desks to get it changed! 

Tularis
Apprentice
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Sadly no, I have tried various things but haven't been able to resolve the issue in any way. The only thing I can still do is call Samsung directly and have them assist remotely on my TV. That requires that I call during opening hours though, which I have not been able to in the last 2 weeks. That's my last hope though.

I'm starting to think that Samsung removed this feature deliberately to prevent burn-in, which is understandable  However it would annoy me greatly, if this is the case, that it has not been mentioned or documented anywhere.

Tularis
Apprentice
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I think you're right, hopefully we'll get an answer from Samsung somehow, including a way to resolve the issue.

JSSR
Apprentice
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To avoid burn in they could force a regular change in photos. No real reason that it shouldn't be enabled.

 

Again one of the main reasons a lot of us have this TV instead of the frame. I got my call escalated to the engineering team a few days ago, they are going to apparently get back to me. If I get an update I'll let you know.

Tularis
Apprentice
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Have you had any luck with the engineering team? The problem hasn't been resolved for me unfortunately.