Register Warranty

[jon_e]

I have just registered my new TV, but was not asked to provide a purchase date/receipt details etc. If I select warranty options from the registered product, I get stuck in a loop of 'Register Product' or 'View Warranty Info'. Does registering my product automatically register the warranty? Also on TVs is there any option to extend the warranty. I have no idea if my warranty is registered...the user experience on the Samsung site is pretty woeful and the chatbot is next to useless.

can anyone advice if simply registering the product registers the warranty also?

[ChrisM]

Hi @jon_e 

Let's get this sorted for you! Could you send us a link to the 'warranty options' you're trying to use please, so we can take a look into this for you?

[jon_e]

So I start here My products | Samsung United Kingdom
Then click 

Which takes me to here Samsung Warranty Information | Register & Check Your Warranty | Samsung UK
where there is no option to register a warranty, only to register a product (already done) and view warranty terms.

[ChrisM · Accepted solution]

If you've already registered your TV, then that's all you need to do. The 12-month warranty is automatically applied to your TV from the date of purchase.

[jon_e]

Thanks for verifying. It might be an idea to advertise that somewhere on the registration page and the wording is quite misleading.