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Original topic:

"This audio data is not supported"

(Topic created on: 10-02-2022 09:45 PM)
gwenlynn
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I have an mp4 that I'm trying to show on a Samsung TV in the lobby where I work. There is no sound, but the TV keeps giving the error message "This audio data is not supported" each time the video loops to the beginning. How do I get rid of that?

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1 REPLY 1
AndrewL
Moderator
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@gwenlynn: Please can you let me know the full model number of your TV? This can be found on the sticker on the back of the device, or in Settings > Support > About This TV. Does the error message remain on screen, or does it disappear after a short period? It is likely that the TV doesn't support the audio codec in the mp4 file, therefore, in the meantime, I recommend trying an alternate file or files to see if the issue persists.

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