"This audio data is not supported"

[gwenlynn]

I have an mp4 that I'm trying to show on a Samsung TV in the lobby where I work. There is no sound, but the TV keeps giving the error message "This audio data is not supported" each time the video loops to the beginning. How do I get rid of that?

[AndrewL]

@gwenlynn: Please can you let me know the full model number of your TV? This can be found on the sticker on the back of the device, or in Settings > Support > About This TV. Does the error message remain on screen, or does it disappear after a short period? It is likely that the TV doesn't support the audio codec in the mp4 file, therefore, in the meantime, I recommend trying an alternate file or files to see if the issue persists.