I am writing to post my disappointment and concern regarding the attempted charges levied for a quotation by one of your independent repair specialists. As a loyal Samsung customer, I have always trusted the quality and service associated with your brand. However, my recent experience has left me feeling quite dissatisfied.
On 5/10/24 I contacted your customer service to report a cracked screen on my 8 month old 75 inch Oled TV. I was advised to seek a quotation from an independent repair specialist recommended by Samsung as cracked screens are not a warranty covered issue. To my surprise, I was asked to pay a £20 fee by the independent specialist for a quotation, and a £99 fee to view the TV without any actual repair work being carried out. Therefore I would have had to commit to £119 before knowing the repair cost and in addition to the repair cost should I go ahead. If I don't go ahead because (for example) the cost is too high), I loose £119
Can you you review this matter. Additionally, I would appreciate it if you could provide clarity on your policy regarding such charges to prevent future misunderstandings.
I now still have a 8 month old cracked screen 75 inch TV without any offer of repair by the manufacturer or independent specialist. What shall I do?
