QN900A 65

[TB 73700]

This tv was bought in 2022 , and has always been pixilated . I have tried updating the softwaré, swapped out the cables and box with another tv , reset to factory settings as well as going through all of the settings and picture options . It’s the same when I add a device via HDMI .  The whole tv is pixelated all over on every channel , every streaming option.  The home screens  on menus look ok .   I can’t take it back , as it was purchased in UK and it’s now in France .  Can it be fixed or is it just a total waste of money on a substandard TV .  We had to buy another TV to use as a temporary solution , the 300 euro TV  is far better quality than this £3000 plus tv.   I have tried contacting Samsung and no reply .  I thought originally it might be the quantity of the WIFI signal , but we have fibre and it’s the same  terrible quality . 

[Ginga_p]

If it was pixilated when you purchased it why didnt you return it then. Bit late now being 3 years later

[TB 73700]

Because I stupidly assumed that it must have been the lead or the connection or maybe the WiFi .  I had it brought over to France with a removals  company so not easy to get back to UK without a box in a car with the family .  It’s not like an impact  so assumed it was connection somehow . Just had fibre installed and swapped the box for another so 100% it’s the tv 

[JAMES4578]

@TB 73700  Have you experimented with all settings, for instance if you go to  Settings - Picture - Expert Settings -Picture Clarity Settings and try  from there. If on Auto which is generally the best option try a custom setting. see some further information here https://www.rtings.com/tv/reviews/samsung/qn900a- 

though there are some variances with European models.  Does disconnecting cables/switching off Tv at mains for a minute before reconnecting make no difference? 

However as mentioned it has left a long time before seeking support.

[Ginga_p]

Unfortunately slightly past the warranty period so even bring it back to the uk would be fruitless in samsungs eyes

[Caswallawn]

Yeah Samsung only give a year on their TVs, problems like these should be looked at as soon as you find them, even if you tried to claim EU law it still only would get you a maximum of 2 years.