04-11-2022 11:35 AM in
Long story short, I'm in the process of preparing a legal claim against Samsung UK because they've now supplied two 85" TVs that suffer the same design flaw - the sets are not perfectly balanced and, therefore lean/tilt on the stand.
Our current set is now leaning to the left by 18mm, and I suspect it's only a matter of time before one of the small screws holding the set in place gives way. Even though the set is under warranty, I've spent three weeks going around in circles dealing with Samsung's customer services department. They seem to have a strategy of providing misinformation (some might say lying) or simply frustrating you to the point you give up.
Anyway, I'd be interested to know if any other owners of larger Samsung TVs have noticed or reported an issue with their set leaning to the side, even by a modest amount. One of the guys I spoke to at Samsung said, "they're really designed to be wall mounted" in relation to my complaint, but that then begs the question - why provide a stand, and why not state that it must be wall mounted?
Having paid £2700 for a TV, I'm not giving up, even if Samsung continue to ignore me.
Thanks for reading
07-11-2022 04:30 PM in
Yes Keith - my Samsung (Flagship) Q90T 55" TV has a tilt. I've been trying to get a resolution for months and months but they aren't interested.
It must be my TV cabinet - it's not! They sent out a replacement stand - it's not that either. They have asked my to get a professional installer into my home to set the TV up!! It is not possible to incorrectly fit the stand.
Clearly a tilting TV is not new for Samsung and they have a quality issue which they are refusing to acknowledge. Quality and Samsung seem to be an issue (if you remember back to the flip phones).
I was told my tilting TV was a cosmetic issue, not a manufacturing one - madness!
Good luck - you'll need it (all to get a level TV!)
09-03-2023 03:53 PM in
Interested to know how you guys got on. Ive just purchased a 55QN90B (UK) which leans to the left by 1/2 inch (12mm).
Going to look take the stand off and reattach later to see if that makes a difference, but highly unlikely as cannot incorrectly fit it.
Luckily i can return to the store i bought it from within 30 days if that doesnt work.