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Original topic:

Qe65qn95b update

(Topic created on: 10-11-2022 12:26 PM)
Ginga_p
Helping Hand
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TV
Is it just me or is anyone else trying to install todays update (10 nov) using usb from samsung website. The version for download is 1304.1 but the version on the tv now is 1406. Im guessing the tv doesnt want to install it because its a lower version. The tv is not showing a update for auto download as yet.
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ChrisM
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That doesn't sound quite right, @Ginga_p! Could we ask you to take a photo of the 'About This TV' screen of your TV please? Go to Home > Settings > Support > About This TV.

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Ginga_p
Helping Hand
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Hi Chris. I thought they may have been rolling back the software.

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PaulM1
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Hi there, @Ginga_p. I appreciate you enclosing the photo, showing the pertinent information relating to your TV model and software.

I've deleted the image, as it also showed your serial number, which is unique to you (so best to conceal this on the public forum).

I'd recommend trying to update your TV's software via the Internet periodically. If you still don't get the option to auto-download to the newest software version after a couple of weeks, please get back to us or reach out to our TV & AV Team on 0333 000 0333 (open from Monday to Sunday from 8am until 10pm).

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Ginga_p
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Thanks for deleting that chris abit of a school boy error . Did you find it as being abit odd
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