My tv has started to switch off on on again, this has been happening for the last couple of weeks, last night when the 6 pm news came on,the tv decided that it had had enough and the screen went blank and stayed like that for a hour or so then switched off and back on again but the screen stayed blank. My tv is 6 months old. My last tv was a curved screen Samsung which was repaired twice until in the end we got a refund. I swore I would never buy a samsung tv again,but was talked into buying this one. I have phoned samsung and they said they would arrange for an engineer to come and look at it. I had a call today from them to say that they had seen the video that I sent to samsung and they were trying to get a replacement screen for me. The football World Cup starts in 4 days time, so if it’s not resolved by then, then I’ll have to go and buy another tv.
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They cant do replacement screens for that model. I had the QN700A. You'll end up being offered the QN700B. I got mine on Saturday only by way of the retailer stepping in to help because Samsung delayed it by 3 weeks.
Thanks for the info, had a message this afternoon to say that the tv can’t be repaired and that someone will contact me within the next two days, so I’m hoping to get a replacement ready for the football.
just a update to say that Samsung have agreed to replace the tv with the 700bt, which is arriving on Tuesday 29th November @7am just in time for the England V Wales game. Been watching the World Cup on my 16” from the kitchen.
thank you for all your support and help.
Hi Dark Night 1,
I have had my qu700a replaced with the qu700b, I had contacted samsung and they said they would send a repair company around to check it, but after they viewed the short video they i sent to samsung, they said that there was nothing they could do and that they would notify samsung to replace or refund, i asked for replacement but was told that they don’t replace with the 700a but offered to replace with the 700b which i excepted, i had to wait until they had another delivery which i got in time for Englands last group game.
good luck with your tv.