Q90T 2020 Sound Drop

[Eshammy]

Can anyone help with this: I’ve noticed vain enough I bought the tv in November 2020, that when using the apps such as a Netflix, Amazon Prime etc the sound drops off and becomes really quiet. 

this isn’t the case when using ordinary tv/sky, both Standard and Amplified sound is great. Neither sound option works well when using the apps, which I find rather unusual. Does anyone know how to fix this? 

[ChrisM]

Hi @Eshammy 

What's the full model code and current software version of your TV? Go to Home > Settings > Support > About This TV.

[Eshammy]

Model: QE55Q90TATXXU

Software: T-NKMDEUC-1460.9, B0052200/B60202, BT - S 

[ChrisM]

Thanks for that. Your TV is on the latest software. Let's try a Smart Hub Reset to see if that helps. Go to Home > Settings > Support > Self Diagnosis > Reset Smart Hub.

Let us know how you get on!

[Eshammy]

Hi, I ran the diagnosis and it all seems to be good. I also rest the smart hub but there is no change. The sound is still very quiet when using any of the apps.