Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Sound drops after 1420 update on s90c with s800b!

(Topic created on: 13-06-2024 06:18 AM)
360 Views
GalaxyNET
Explorer
Options

Hi, after update 1420 on my s90c tv with soundbar s800b, sound drops on wifi or tv + wifi. Please devs fix it soon and push fw update!

0 Likes
7 REPLIES 7
Max404
Journeyman
Options
Exactly the same issue here!
0 Likes
AntS
Moderator
Moderator
Options

Hi @GalaxyNET  and @Max404 ,

 

Can you share the full model code and software version that your S90Cs are on? (Menu > Settings > All Settings > Support >  About This TV. If you're sharing screenshot of that screen, make sure you block out the serial number.)

 

And have you checked for any software updates to your S800 soundbars?

 

Screenshot 2024-06-14 125655.jpg

0 Likes
GalaxyNET
Explorer
Options

IMG_0889.jpegNo soundbar fw update in smart things.

Max404
Journeyman
Options
Hey,

No updates available for S800b sounbar.

TV model - QE65S90CATXXU
Software - T-PTMCDEUC-1420.9, E1371410, BT -S
AntS
Moderator
Moderator
Options

Cheers @GalaxyNET  and @Max404!

 

Just to confirm: is this happening across all content and apps for you guys, or on anything specific? 

0 Likes
GalaxyNET
Explorer
Options

Everywhere, Youtube, A1 TV box, Nintendo Switch, PS4

Max404
Journeyman
Options
Yep. Everything.