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Original topic:

Q90T 2020 Sound Drop

(Topic created on: 22-01-2021 08:19 PM)
Eshammy
Student
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TV

Can anyone help with this: I’ve noticed vain enough I bought the tv in November 2020, that when using the apps such as a Netflix, Amazon Prime etc the sound drops off and becomes really quiet. 

this isn’t the case when using ordinary tv/sky, both Standard and Amplified sound is great. Neither sound option works well when using the apps, which I find rather unusual. Does anyone know how to fix this? 

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4 REPLIES 4
ChrisM
Moderator
Moderator
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TV

Hi @Eshammy 

 

What's the full model code and current software version of your TV? Go to Home > Settings > Support > About This TV.

Eshammy
Student
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TV

Model: QE55Q90TATXXU

Software: T-NKMDEUC-1460.9, B0052200/B60202, BT - S 

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ChrisM
Moderator
Moderator
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TV

Thanks for that. Your TV is on the latest software. Let's try a Smart Hub Reset to see if that helps. Go to Home > Settings > Support > Self Diagnosis > Reset Smart Hub.

 

Let us know how you get on!

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Eshammy
Student
Options
TV

Hi, I ran the diagnosis and it all seems to be good. I also rest the smart hub but there is no change. The sound is still very quiet when using any of the apps. 

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