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Q8c 75'' screen problem.

(Topic created on: 25-01-2018 03:41 PM)
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Satveer
First Poster
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I'm having a major problem with my TV. Just connected it up and no getting a perfect picture. 

Need some help. 

 

I also did a software update but did not help. 

 

 

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14 REPLIES 14
paul1277
Black Belt 
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@Satveer wrote:

To Kenya . They do but there said it might be the motherboard but again they are not 100% and will take 3-6 weeks to get the part and really know if that's the proproble but not under warranty. So price might be very high too to repare. 


Not sure what you can do.  Have you asked Samsung support,  I know they are not brill but they may be able to help. 

Paul

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daleski75
Helping Hand
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@Satveer wrote:

To Kenya . They do but there said it might be the motherboard but again they are not 100% and will take 3-6 weeks to get the part and really know if that's the proproble but not under warranty. So price might be very high too to repare. 


Your tv has a genuine fault so if it's cheaper to repair it and should be done under the standard warranty so I would go with that unless you are willing to throw a lot of cash down the drain.

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Satveer
First Poster
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Well just need a confirmed solution. I would let samsung here do it but 6weeks is long. Another option is claim under my shipping insurance and then try fix the tv privately. 

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daleski75
Helping Hand
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@Satveer wrote:

Well just need a confirmed solution. I would let samsung here do it but 6weeks is long. Another option is claim under my shipping insurance and then try fix the tv privately. 


Would the shipping insurance cover the cost of the tv including shipping or just the tv itself?

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Satveer
First Poster
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Just the TV its self. 

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