Bought a 43" version of the Q60R in Sept 2019 and it constantly turns itself on after I've turned it off. I'm using the smart remote, and when it turns on I get the Samsung splash screen as if its done a hard reset, getting a bit annoyed at paying a goodly amount for a TV that just isnt behaving! Any ideas?
I have 4 of these q60r tv. 1 is connected to a samsung (latest model) soundbar. 1 is connected to my home theatre amp, blu ray & plastation.
the other 2 are wall hung with no connected devices. They all turn them selves back on shortly after turning them off.
I have done everything from updating the software, restarting, disconnecting devices, replacing the remote batteries to litterally removing the remotes from the room where the tv is located. Nothing works. I often come home to find random tv's on because it takes 30sec to 1 min for them to turn back on after being turned off. Often I dont notice until hours later.
I spent many thousands of $ on these tv's - its less than ideal. However I asume this is a software bug so can samsung please sort this out ASAP?
No joy on this being sorted as yet, I've disconnected all cables from external devices physically and it still turns back on, and no joy on remote either, it normally does it a few moments after I have turned it off on the remote, so I rarely get chance to remove the batteries. I'm definately not pressing any buttons on the remote either. I'm using the smart remote, not the other one with a squillion buttons, I think there is something wrong with the remote tbh.
No fix yet. Iv spent thousands on 4 tv that all turn them self on at random times. Samsung are well aware of the issue and nothing is happening!!