07-12-2019 11:58 AM
Hello,
I have a Samsung Q60R 2019 tv in combination with a HW-Q70R soundbar.
These devices are almost brandnew. Using a new hdmi 2.0 cable (also tried another cable), i connected everything, set all the right settings on my soundbar and my tv. ( TV's hdmi arc port to soundbars tv-out) But i can't get any sound. I've tried with Wifi and Bluetooth. It seems good. I can get sound. I tried the same setup with my Sony HT-XF9000. I have the same problem. The sound output is set to HDMI, Anynet+ is also turned on.
When i use the volume button on my remote, my sound system acknowledges the volume change, so the connection seems fine.
I've tried both soundbars with my old tv via hdmi arc, the soundbars are working properly. It's definitely because of TV. I have no idea what should I do?
Solved! Go to Solution.
08-12-2019 04:29 PM
08-12-2019 04:34 PM
Hi, I tried exactly the same but no audio. Everything seems good except audio. When I open TV, it opens sound bar and choose the output as hdmi. Soundbar is on D.in mode as well. Volume adjustments are working but no audio. It happened exactly the same with my Sony soundbar. I'm pretty sure there is something wrong with TV. I tried the both soundbars with my previous Samsung tv. Both work as they should be.
24-12-2019 04:55 AM
That doesn't help you, but I have exaxtly the same problem with an UE55KU6079 from 2016 and a brand new soundbar HW-R530. Sound via HDMI/ARC worked well before with the same TV, the same cable but a Yamaha AV-receiver. So inmy case, this seems to be a soundbar problem. The display shows D.IN but doesn't switch to TV-ARC as described.
26-01-2020 11:02 PM
I have a similar issue with the same combo. Q60 TV and Q75 soundbar.
Hdmi Arc works when initially connected then drops out, I have to unplug from hdmi Arc port on the tv and plug it in again.
When it's connected there is no sound but the tv recognises the soundbar is connected as I turn volume up and down and it says its the soundbar.
Had no issues on the old Samsung tv. Anyone else got any ideas?
28-01-2020 11:42 PM
I have the same issue. I just bought 49" 4K UHD LED Curved TV (UN49NU6300FXZC) and HW-Q70R soundbar. When I first tried it , I had sound with DIN Arc showing on the soundbar, but now all iget is no sound. When I look at the sound setup it shows HDMI selected with sound graph showing its working but no sound. I tried WIFI and Optic cable and both of these work fine.
Some how HDMI ARC does not work anymore. I talked to Samsung service and went through all the step with tem, but still not work. I waiting for a reply from them to see what is the next step.
Marc
29-01-2020 07:41 AM
09-03-2020 06:23 PM - last edited 09-03-2020 06:24 PM
Well, I have the same issue with that soundbar and my Q6F TV.
Everything else is working (connectingTV by optical cable, and connecting other sounds via Bluetooth), but not the connexion via HDMI ARC.
So no sound nor picture gets through from video source to TV ARC via soundbar.
So I m disappointed as I have to select source manually each time I change !
Will continue to look for help ...
09-03-2020 08:32 PM
I all. Did you tried another devices in the other HDMI, I have a similar problem but no HDMI work in a new Q85.
No blue ray no set top TV box, no camera, etc.
09-03-2020 08:50 PM
Hello,
All 4 HDMIs work, when connected direct ( blue ray, recorder, Chromecast and sat terminal)
It's only when going through the sound bar that nothing gets thru to HDMI ARC.
I will buy a a new cable (1.4) and try again ...