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Purple patches on TV

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First Poster

Read the thread. Did the test. Although its propably there, really cant see it. All three images. Oh well nothing I can do about it. Out of warranty. Save up for a different TV. Probably Vizio. Screw Samsung. Never again

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Navigator

Actually, there is a good reason to buy Samsung, at least some select sets.  In these, Samsung offers a 5-year warrantee for free.  If there is a problem, it would likely appear in these five years, I am sure. 

 

No manufacturer is free of problems.  By the way, purple spots have been known to appear in LG LED sets as well.  It is not exclusive to Samsung.  Other problems occur.  For example, a Visio TV that I owned just died (dead as a dodo) one day after 4 years!!!

 

Thus, especially with lots of new technology, these extented 5-year warrantees are probably a must.

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First Poster
Just disappointed that after 2 years its doing this. I will look into it. 5 Years would be great. I have repaired many sets in the last few years .I have a samsung 60"that I replaced the main board in it and it's still going strong after two years. Do they offer these warranties in the USA?
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First Poster
Some LG sets have the same LEDs as some Samsung sets.
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First Poster
I should have added that my set was fixed under a John Lewis extended 5 year warranty. It was 4 years old. It is now 5 years old and doing well!
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First Poster

I also have the Purple Patch issue with my 5 year old Samsung UE50H6400, purchased from John Lewis Ltd. So I am outside of their 5 year warranty, but still within the 6 year claim period of Section 75 of the Consumer Credit Act. I called John Lewis to discuss my intention of pursuing a claim on this basis and they came back to me with the suggestion that if I paid the £105.00 call out charge for a Samsung engineer to confirm that my TV was “either inherently faulty or unrepairable”, then John Lewis would be able to settle my claim to the sum of £22.20. CHECKMATE!

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Observer

Yep, same here

purple patch on my screen after 3 years 

i know probably nothing to do about it but i just thought people should know when they deside to buy a Samsung TV.

 

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Explorer

Has there been any update on this?

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Navigator

No, nothing has happened or is about to happen.  Considering that Samsung is abandoning the QLED technology (which was the main culprit), there would not be any effort to inform or compensate consumers.  Thus, if your purple patches are to intense and too large, then you would need to buy another TV; if they are tolerable, continuing using what you have until there is time to buy something new.

First Poster

If only we had the same consumer rights and protections in the US as there is in the UK. I have been a Samsung fanboy for over a decade now. Every phone, TV and appliance had to be Samsung.... I have two 55" Smart LED 4K TVs UN55MU6290, both with retailer protection plans that they are refusing to honor, and both with Samsung refusing to stand by their product. The one developed the purple patch a year in, the second one started doing it about six months ago and I purchased them in 2018 (again both have protection plans that are not being honored as they say this is a known Samsung issue, please contact the manufacturer.)

The product is obviously defective and this should be something that Samsung immediately should have addressed. They are one of the largest tech companies on this planet and even to a degree where they are one of a few private corporations that employs it's own paramilitary unit. To be this ubiquitous and for to stride the tech world like a colossus and still make the conscious decision to wash their hands of the community that supports their continuity and that of their current status is just shameful.

I will certainly be re-evaluating my status as a Samsung "fanboy" and if there is a class action lawsuit taken against Samsung I would appreciate if someone could inform me. I will be doing my own research and may even contact the FTC (Federal Trade Commission) in the US and consult legal consul on my own.

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