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Original topic:

NowTV app

(Topic created on: 27-10-2021 08:46 PM)
Andyhx
Apprentice
Options
TV

Today the NowTV app decided to tell me that the TV needs a firmware update. Software is up to date and have tried tech support... They're going to ring back... No help from Nowtv. Any suggestions? Thanks 

17 REPLIES 17
Mooney
First Poster
Options
TV
Try clearing the cache and the data for the NowTV app. Restart your device.
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Andyhx
Apprentice
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TV

Hi. Thx for that. I'll try to work out how :smiling-face: cheers 

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Andyhx
Apprentice
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TV

Sadly that doesn't work

 

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AndrewL
Moderator
Moderator
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TV

@Andyhx: Please can you confirm the model number of your TV, located on the sticker on the back of the set, or in Settings > Support > About This TV. In the meantime, try heading to Settings > Support > Software Update > Update Now to search for any available updates via Wi-Fi. Depending on the model, I'd also recommend heading to Home > Apps > Settings (cog symbol) > Now TV > Reinstall. 

Andyhx
Apprentice
Options
TV

Hi. Ls32am700uuxen. 

I've updated the software as of yesterday. Cleared cache and data. Reinstalled and power cycled. No difference I'm afraid. Just the nowtv app 😞

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AndrewL
Moderator
Moderator
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TV

@Andyhx: When you head to Settings > Support > Software Update, what version are you currently on? I've had a look into this for you, and the latest available version is 1101.0. If you're not yet on this version, follow the link below, look for Upgrade File (USB type) ver 1101.0 and download the update onto a USB stick, which you can then connect to your TV, and install via Settings > Support > Software Update > Via USB. 

32" M70A UHD, USB-C Smart Monitor with Speakers & Remote | Samsung Support UK

 

Andyhx
Apprentice
Options
TV

Hi. Yes that's what I am running 

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Sean03
Explorer
Options
TV
I have exactly the same problem on the Samsung M7 monitor. The app hasn't loaded from the day 1, asking for a firmware update. I've followed all instructions in this thread about updating from a USB, yet the monitor says everything is up to date and still the NOW TV app refuses to load beyond the "please update your firmware" screen. Please advise us, Samsung.
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Andyhx
Apprentice
Options
TV

I've been on with Curry's Samsung and NowTV. Last advice from Nowtv was to raise a complaint....

 

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