27-10-2021 08:46 PM in
Today the NowTV app decided to tell me that the TV needs a firmware update. Software is up to date and have tried tech support... They're going to ring back... No help from Nowtv. Any suggestions? Thanks
28-10-2021 06:56 PM in
@Andyhx: Please can you confirm the model number of your TV, located on the sticker on the back of the set, or in Settings > Support > About This TV. In the meantime, try heading to Settings > Support > Software Update > Update Now to search for any available updates via Wi-Fi. Depending on the model, I'd also recommend heading to Home > Apps > Settings (cog symbol) > Now TV > Reinstall.
28-10-2021 08:47 PM - last edited 28-10-2021 08:47 PM
@Andyhx: When you head to Settings > Support > Software Update, what version are you currently on? I've had a look into this for you, and the latest available version is 1101.0. If you're not yet on this version, follow the link below, look for Upgrade File (USB type) ver 1101.0 and download the update onto a USB stick, which you can then connect to your TV, and install via Settings > Support > Software Update > Via USB.
29-10-2021 01:55 PM in