Today the NowTV app decided to tell me that the TV needs a firmware update. Software is up to date and have tried tech support... They're going to ring back... No help from Nowtv. Any suggestions? Thanks
I'm encountering the same issue. I was able to use the Now TV app until recently, but last week when I tried to use it again it started showing the message "Please update your firmware" upon launch.
Device: 27" M50A Full HD Smart Monitor - S27AM500NU
Current software version: 1101 (ver 1101.0 / Aug 31. 2021 / downloaded from Samsung website and installed via USB).
Afraid not, Samsung don’t seem interested in helping their customers unfortunately.
Ironically, I also have an older model Samsung which has stopped being compatible with BT Sport - audio and visual don’t sync - and they haven’t managed to sort that one either.
Am really disappointed, I like Samsung and have several products but will be switching to a more compatible / reliable brand next time round.
We are aware of an issue affecting the NowTV app on on some Smart Monitors. This seems to be affecting the following models:
This is currently being investigated and we'll advise you on here, when a solution has been found. Apologies for the inconvenience.