no subtitles on ITV Hub

[chrish2]

I have a relatively new smart Samsung TV (model UE40MU6100k) and cannot get subtitles when using the ITV Hub. It works OK with the BBC's IPlayer. 

[Karenmr01]

I also have the same problem ... subtitles work on itv hub on my iPhone or iPad but not on my tv!   Must be a fault with Samsung.  Been like this for well over a year now ... 

[MarieBromley]

 Same here. I have a 5 year old Samsung Smart TV and I cannot get subtitles up on ITV Hub. I’ve no idea how to resolve this. I spoke to the Technical team but they didn’t know either!

[pdpmail]

same problem - does samsung have any guidance? What I have seen from them just no good