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Original topic:

No subtitles on my UE43CU7100KXXU on catchup on itvX but can get subtitles on my phone and laptop for the same programmes

(Topic created on: 14-08-2023 11:10 AM)
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Derek14
First Poster
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e new tv I purchased this month is a UE43CU7100KXXU the problem is that I cannot get subtitles on itvx catchup but am able to get them on my phone and laptop. Is this your problem or that of ITV

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JAMES4578
Samsung Members Star ★★
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@Derek14  It may be a technical issue on the Samsung platform, best to raise with ITV  initially to investigate. Contact details here:  https://help.itv.com/hc/en-us/articles/360002766414-Do-you-have-subtitles-available-  Subtitles should work on all Samsung models from 2017.  I remember I raised a query on behalf of a relative a few years ago (in this case concerning STV)  and the issue was rectified ,though in this instance it was to do with the subtitles  being intermittent or completely out of sync.  

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


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