No Google Assistant on QLED (65” QN95A)

[Demo85]

Hi, I am unable to get Google Assistant on my tv, I can only see Alexa or Bixby.  I have the tv updated but the option does not show up - I reset the tv and started over but still no change.

Can anyone help me with this?

TV is QN95A Neo QLED 4K HDR Smart TV (2021) 

Thanks a lot

[ChrisM]

Hi @Demo85 

Have a look at this useful link from our friends over in Canada, for some help with this.

[Demo85]

Hi @ChrisM, thank you for this but the option for Google Assistant is not there, I only have Bixby or Alexa.

Thanks 

[antikythera]

Maybe it's a regional restriction? Seems odd but entirely possible...

[Demo85]

It was advertised as having this feature, so not sure - maybe?

Any idea on how to check if this is the case?

Thanks

[Members_dw0e2uH]

After several calls to samsung support i was told neo qled tv in the benelux (belgium/netherlands/Luxemburg) region are not equiped with google assistant. Dispite of the specs mentioned on the spec sheet. Which is a let down for me because it was what gave the edge to samsung instead of another brand.