Motion issues with UE50TU8000KXXU 2020

[Tojo30]

I have just received a brand new UE50TU8000KXXU TV i only watch TV through Sky Q but have noticed really bad motion issues on programmes even when I would class the action as fast moving I.e someone's hand moving or turning around it doesn't happen all the time but does enough to really annoy me and not something I would expect from a brand new 2020 TV has anyone had similar issues or got any suggestions the software is up to date and I have reset the TV since first installing changed all the settings but got no joy I watch a lot of live football but not looking to it if the picture is going to be that bad ? Any thoughts ? Thanks 

[TessM]

Hey @Tojo30 ,

are you able to tell us how do you have your Sky box connected to the TV? Is this happening if you are watching something on the TV via aerial or using an app? 

[Tojo30]

The sky box is connected via HDMI it also happens when watching an App like amazon prime. Have not set up through TV Ariel. Thanks 

[TessM]

Have you tried any other HDMI to see if this is still happening? Do you have any other TV that you can try to plug this in to see if the issue lay with the Sky Box or the TV itself?

[Tojo30]

The set up is the same apart from the Tv and the previous picture was fine (other than the screen failed hence the new TV) all cables are the same so I doubt very much it's any of them the cable is the standard one that came with the Sky Q set up 

[TessM]

I would suggest giving this a try to see if that makes any differences. Would you also be able to  try to plug this in a different HDMI port on your TV?

[Tojo30]

Tried new cable and different port but problem is still there 😢

[Tojo30]

Any other options or things to try ?

[Paul629]

Hi did you get the TV sorted to play Sky Q ok

[Tojo30]

No just lived with it for a while the. Changed the TV